HOW TO MAKE A COMPLAINT (UK CENTRES)

The English in Britain Accreditation Scheme is committed to dealing with complaints effectively and efficiently.

If you have a serious complaint, you should:

•  First discuss the matter with the School Principal or Managing Director

•  If no satisfactory solution is found, then refer the complaint in detail and in writing to the Accreditation Unit at the address below.

Accreditation Unit
British Council
Bridgewater House
58 Whitworth Street
Manchester
M1 6BB

Telephone: +44 (0)161 957 7692
Fax: +44 (0)161 957 7074

E-mail: accreditation.unit@britishcouncil.org